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If you haven’t downloaded Java see link below

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Then, enable Java using these steps:


For Internet Explorer 7, 8, or 9:

  1. Click on Tools > Manage Add-ons > Enable or Disable Add-ons… > Enable all Java Entries.

Note: For Internet Explorer 7, you may need to change the “Show” filter from default “Add-ons currently loaded in Internet Explorer” to “Add-ons that have been used by Internet Explorer”.

Note: For Internet Explorer 8 and 9, change the “Show” filter from “Currently loaded add-ons” to “All add-ons”.

  1. Close your browser and restart your computer before using ALEKS.
  2. (Optional if it exists) On Internet Explorer 7, go to Tools >Internet Options > Advanced tab.
    1. Scroll halfway until you see Java (Oracle).
    2. Make sure that the box below it is checked.
    3. Close your browser and restart your computer before using ALEKS.

For Firefox 3.6+:

  1. Start Mozilla Firefox browser or restart it if it is already running.
  2. For Firefox 4 or 5, press the “Alt” button on your keyboard to enable the top menu bar.
  3. Select Tools > Add-ons.
  4. Dialog box: Add-ons.
  5. Click Plugins > Click on any Java entries and “Enable”.

Note: Firefox 3.6 and later require Java version 6 update 10 or later.

For Firefox 3-3.5:

  1. Start Mozilla Firefox browser or restart it if it is already running.
  2. Select Tools > Options.
  3. Dialog box: Options.
  4. Click Content > Select Enable Java.


Safari 6.0.4+:

  1. On Menu Bar > Safari > Preferences.
  2. Click on “Security” and make sure that “Enable Java” is enabled.
  3. Click on the “Manage Website Settings…” button.
  4. Select “Allow Always” for the website “”.


  1. On Menu Bar > Safari > Preferences.
  2. Click on “Security” and make sure that “Enable Java” is enabled.

For Firefox 3.6+:

  1. On Menu Bar > Firefox > Tools > Add-ons.
  2. Click Plugins > Click on any Java entries and “Enable”.

For Firefox 3-3.5:

  1. On Menu Bar > Firefox > Preferences.
  2. Click on “Content” and make sure that “Enable Java” is enabled.


  • Java 7 on Mac OS requires browsers to run in 64-bit mode. Java 7 does not support browsers running in 32-bit mode.

For more help contact us now

The system board has two distinctive beep codes. A continuous, non-stop beep with intervals indicates a memory (RAM) problem. A one-time beep with 3 quick beeps indicates a video problem. Check these components accordingly. Call for more help
70% of all problems with a system is due to cables and connections. Cable connections inside a system could often become loose during transportation. Please open the system cover, and do a visual checking to ensure all cables are properly connected. Pay special attention to IDE cables, floppy cables, power cables, and all the other cables that are connected to the motherboard.

If the problem persists, call our tech support hotline for more help, 702.568.9006

Follow these steps to troubleshoot the error messages Operating system not found or missing operating system.

If you need help with this issue, an Innovative Premium Services expert can help you now. Just call 702.568.9006 to learn more.


  • Each of these steps represent a possible solution to this issue. Check the operating system status after completing each step by restarting the computer. If you are unable to complete a step for any reason, just proceed to the next step.
  • This solution has been written to work with all computers that use the Windows 7 or Vista operating systems. Because of this, some steps are only spelled out in general terms. The reason for this is that the process to perform that particular step is different depending on the model computer you have. For information specific to any particular model on how to complete any of the steps in this solution, refer to the operating instructions supplied with the computer or specify your particular model and search the Knowledgebase again for the specific operation you want to perform.
  1. Remove any added hardware and all removable media.
  2. Reset the computer BIOS to the default values.
  3. After resetting the BIOS, ensure the Hard Disk Drive (HDD) is detected in the BIOS.
  4. If the HDD is not detected in the BIOS then a hardware failure has occurred and the HDD may need to be replaced.
  5. If the HDD is detected in the BIOS but the Operating System will not load, access the recovery tools using the Assist button or F10 and recommend to perform a Data Backup (if possible).


  • After you have performed a Data Backup, perform a Full System Recovery by accessing the hidden partition. If the hidden partition cannot be accessed, use the Recovery Media.
  • If you were unable to access or successfully perform a Data Backup, the only option is to perform a Full System Recovery.

If the issue is still unresolved, service will be required.

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Your System Uptime Assurance Plan Includes

  • 24/7 unlimited on demand Tech support with our expert technicians
  • Cloud storage for your important files and folders
  • System Optimization software to ensure your computer runs smoothly
  • Anti VIrus software to protect you from further problems

We Support All Microsoft Windows products including

  • Microsoft Windows XP Home & Pro
  • Microsoft Windows NT
  • Microsoft Windows 2000
  • Microsoft Windows Vista
  • Microsoft Windows 7
  • Microsoft Windows 8
  • Microsoft Windows 365

We also provide support for the following Microsoft Software

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Publisher
  • Outlook Express

For other questions about our services call us now we’re here to help

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Yes, our online PC repair service works through an internet connection no matter where in the world you are.

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We support both Windows and MAC through our onsite service. Our remote service does handle limited Mac repairs.

For help with our product Call us now. 702.568.9006

If you have a general question, hope this solutions work

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